General contract terms:

1) Scope:

Siargaoexperts.com is a commercial trademark propriety of DIEGO BORREGUERO CUARTERO, from now on Siargaoexperts.com , with address in C / Maldonado 71, San Bartolomé de Tirajana, Las Palmas, Spain. NIF: 53615421-Y

Siargaoexperts.com, acts as a go-between for you as a rent-a-bike/board/boat excursion company and the final customer, according to the general conditions of contract and other appendixes, described in the documentation given to the provider.

The terms and contracting general conditions described in Siargaoexperts.com, as they are of a general nature and are complementary with the leaseholder’s terms and conditions and subjected to any changes in the legislation of the Philippines.

Siargaoexperts.com offers its clients and members an offer of contract and reserve of renting motorbikes / surf boards or boat excursions by means of on-line booking through which the leaseholders offer their motorbikes / surf boards or boat excursions with prices and availabilities.

When formalizing a reservation or buying any service through Siargaoexperts.com you come into a direct contract with Siargaoexperts.com customers. From the moment the reservation is formalized, we act as mediators between you and the customers giving them your details and sending them a confirmation e-mail, according to the details provided by you as a provider. The final customer will be responsible of anything that happens to the motorbike or surfboard during the rental period. The owner of the boat or company organizing the boat excursions (not siargaoexperts) would be resoponsible of anything that happens during the excursions.

Read carefully the exclusions, limitations and responsibilities of Siargaoexperts.com.

2) Contract terms agreement:

Your reservation is subject to your agreement of our contract terms, our privacy policy and our destiny leaseholder’s contract terms. If you don’t agree with our contract terms or have further questions about the terms, please contact our customer care department at hello@siargaoexperts.com

3) Limited availability vehicles / surfboards / boat excursions or under confirmation:

Siargaoexperts.com, works to offer the same bike / surfboard model and boat excursions in the selected dates, although some models, due to their limited availability may not be available at the moment of booking. Some excursions could not be available due weather conditions. For limited availability bike / surfboard models, you will receive a confirmation email up to 3 workdays from the moment of reservation. Regarding the boat excursions, you will be able to reschedule the boat excursion if the one you have selected get canceled. If we can not offer other excursion we will give back the money.

In case of no availability of the brand or model required, siargaoexperts will facility you a motorbike / surfboard inside the same category, in case that the category will be a lower category than the client have chosen, will be solved with a proportional refund of the difference between both categories.

Important note: remember that your pre-reserve is not valid until the payment is confirmed.

4) Lack of precision or information mistakes:

Siargaoexperts.com periodically reviews its business supplier’s information quality and reliability, although accurate information related to prices, availability and rent particular conditions, are the leaseholder’s responsibility.  Therefore Siargaoexperts can’t guarantee that all the information will be complete and exact. We are also not responsible about typographic mistakes or temporary server failures, maintenance, repairing tasks or updating of our website or other reasons.

5) Documentation to reservation “reservation confirm”:

Once your details and payment are confirmed, you’ll receive –via e-mail – paperwork in your name called “reservation confirm” with your reservation details and all the services you have booked through Siargaoexperts. We will welcome you at your Resort in Siargao (only General Luna area), or at the airport (only upon request and booked transfer) to provide you with the goods / services booked.

Important note: the reservation confirm is not valid as a rent contract in destination, the voucher Works as a reservation between you and the leaseholder. You may have to sign a contract with the final provider (motorbike / surfboard / boat excursion).

6) Possible changes at arrival: vehicle, brand or model:

Motorbikes: due to unforeseen circumstances such as, mechanical failures, theft or other unexpected circumstances, occurred after the reservation took place, that affect our supplier’s vehicle stock, could cause Siargaoexperts.com or their leaseholder’s not being able to satisfy the category, make or model chosen, or any other contracted services, even with the reservation confirmed.

Siargaoexperts.com will make all effort possible, to assure the assigned bike delivery or other with similar characteristics or of a higher category at the same price, if not possible, and a lower category bike is delivered, the value difference will be refunded. Only if the substitute bike is not accepted, siargaoexperts will refund 100% rent fee back to the customer and the legal contract will be cancelled. This is on the understanding that no reclamation will be held against siargaoexperts.com nor providers or leasers.

Surfboards: due to unforeseen circumstances such as, surfboard damages, theft or other unexpected circumstances, occurred after the reservation took place, that affect our supplier’s surfboard stock, could cause Siargaoexperts.com or their leaseholder’s not being able to satisfy the category or model that the customer want to choose once at the surf store.

Siargaoexperts.com will make all effort possible; to provide the customer the best surfboard (even looking for a different leaseholder). Only if the customer is not able to find a surfboard that suits his needs, siargaoexperts will refund 100% rent fee back to the customer and the legal contract will be cancelled. This is on the understanding that no reclamation will be held against siargaoexperts.com nor providers or leasers.

Boat excursions: due to unforeseen circumstances such as, mechanical failures in the boat, weather conditions, occurred after the reservation took place, that affect our supplier’s of boat excursions, could cause Siargaoexperts.com or their leaseholder’s not being able to satisfy the exact date / excursion, chosen, or any other contracted services, even with the reservation confirmed.

Siargaoexperts.com will make all effort possible, to reschedule the excursion in a date that suits for the customer. Only if the new dates / excursion are not accepted, siargaoexperts will refund 100% fee back to the customer and the legal contract will be cancelled. This is on the understanding that no reclamation will be held against siargaoexperts.com nor providers or leasers.

7) Rent contract, delivery moment requirements:

Motorbike: A completed leaseholder’s rent contract is the condition for the bike to be delivered.  For the rent contract to take place, the contractor party has to meet the following requisites:

  1. a) Minimum age proof and valid Passport would be necessary.
  2. b) Minimum experience required, depending on the model and driving style intended to do. Remember further bike specifications such as weight, measurements and horsepower, are available in our website bike files.
  3. c) In the case of not having all the papers and/or minimum requirements when presented to the leaseholder, the reservation can be cancelled without refunding the reserved services amount.
  4. d) Fines or other fix penalties issued to the vehicle use during the rental period will be client’s responsibility.

Siargaoexperts.com will not be responsible for rejected rents due to lack of necessary papers and driving requirements.

Siargaoexperts.com will not take any responsibility for any renting or contract that are cancelled or dismissed due to lack of documentation necessary for driving.

Surfboard: A completed leaseholder’s rent contract is the condition for the surfboard to be delivered.  For the rent contract to take place, the contractor party has to meet the following requisites:

  1. a) A valid Passport would be necessary.
  2. b) Minimum experience required, depending on the model and surfing style intended to do.
  3. c) In the case of not having all the papers and/or minimum requirements when presented to the leaseholder, the reservation can be cancelled without refunding the reserved services amount.
  4. e) Fines or other fix penalties issued to the surfboard use during the rental period will be client’s responsibility.
  • Small dings: 500php
  • Broken / lost fin: 1500 php
  • Broken / lost board: 20.000 php

Siargaoexperts.com will not be responsible for rejected rents due to lack of necessary papers and driving requirements.

Siargaoexperts.com will not take any responsibility for any renting or contract that are cancelled or dismissed due to lack of documentation necessary for surfing.

Boat excursions: A completed leaseholder’s booking confirmation is the condition for the boat excursion to be placed. For the boat excursion to take place, the contractor party has to meet the following requisites:

  1. a) A valid Passport would be necessary. Be over 18 years old or be under responsibility of someone over 18 years old.
  2. b) Minimum experience in boats / surf required, depending on excursion hired.
  3. c) In the case of not having all the papers and/or minimum requirements when presented to the leaseholder, the reservation can be cancelled without refunding the reserved services amount.
  4. e) The client is fully responsible of any injure he can suffer during the boat excursion to himself or to the boat or material involved in the excursion.

Siargaoexperts.com will not be responsible for rejected boat excursions due to lack of necessary papers and driving requirements.

Siargaoexperts.com will not take any responsibility for any boat excursion or contract that are cancelled or dismissed due to lack of documentation necessary.

8) Vehicle / surf board use terms:

  1. a) Driving /surfing under the influence (DUI alcohol), non consented or specified in the contract off-road driving & sports competitions , is totally forbidden.
  2. b) Driving /surfing under the influence (DUI) of drugs or any other substance that could affect normal concentration skills also as dangerous or careless driving is totally forbidden.
  3. c) Lending the bike / surf board to other people, not authorized in the contract, non-valid license holders, and non capable drivers / surfers or not in a proper state to drive / surf.
  4. d) To pawn or sell the motorbikes / surfboards entirely or by parts , the motorbike’s / surfboards equipment , accessories or papers in any manner that attempts against the leaseholders propriety rights or any of the rights he has over the vehicle / surfboard.
  5. e) If intending to abandon the island of Siargao with the vehicle / surfboard during your trip, our reservation center should be notified due to possible border crossing problems or restrictions: hello@siargaoexperts.com / +63 908 392 1733

9) Licenses, passports, visas and security:

In general you must be a national or international driving license holder, although necessary papers to be eligible to enter the Philippines such as passports and visa. Please check our basic info section or the embassy of Philippines in your country to be sure you have all the required documents and travel tips.

10) Prices & Services:

  1. A) Included:

Local tax rates, use instructions and motorbike / surfboard delivery, are included in our motorbike rent prices in packs of 24 hours for the duration of the contract.

Driver & passenger helmets and extra equipment for the motorbike, surfboard or boat excursions can sometimes be included, please check your particular rent conditions in the product files and optional services contracted in your “starter voucher”.

  1. B) Not included, available for on-line hiring:

Extra equipment.

  1. C) Not included and payable at destination:

All not specified , petrol (Motorbike will be delivered with a full tank , required to be replaced before drop-off) repair expenses , young driver extra charges , out of opening times and non working days delivery expenses and traffic fix penalties. For the surfboards any extra equipment (except for fins and leash that are included).

Please note, if any other complementary services are needed, like airport transfers, or other motorbike drop-off locations, contact us. All service charges will be made at your destination with the services siargaoexperts.

11) Deposits:

In the majority of bike /surfboard renting , you will be required to leave a deposit with de credit card or debit payment. This deposit could be from 200 € to 3000 € depending on the vehicle /surfboard chosen.

This amount will be refunded by down payment or cancellation of your debit charge on your card.

VERY IMPORTANT: Siargaoexperts.com will not be responsible for any damage to the vehicles / surfboards or reimbursement of the money deposits between the client and the leaseholder.

Please check the vehicle’s / surfboards condition before delivery, and when you return your vehicle / surfboard and done all tramits, check that the deposit has been returned.

12) Incidents / accidents / mechanical issues:

In the case of Mechanical issues or any surfboard damage, siargaoexperts must be contacted. In case of accident, contact immediately the police station and siargaoexperts contact center.

Our leaseholder or us will tell you about the procedures to follow in case of accident, and will start repairing or substitutive motorbike / surfboard delivery procedures.

13) Extension and reduction of renting periods

Rental period extensions must be notified two days in advance to siargaoexperts, before the first period expiration date. Siargaoexperts.com can’t guarantee the initial contract rental rates when extending periods.

In case of wanting to bring forward the motorbike / surfboard return, Siargaoexperts.com will not be able to refund non-used paid rental days.

If you miss the boat excursion due to any cause not imputable to siargaoexperts, there will be no refound.

14) Reservation cancellation or changes:

About the particular conditions for anticipated cancellation of your booking:

A 100% penalty charge will be applied to all reservations cancelled up to 7 days or less before the date of delivery, or not showing up at the delivery moment.

Please contact our reservation center for any reservation cancellation or changes.

15) Claims & Complaints to Siargaoexperts.com or service leaseholder:

If not satisfied with your Siargaoexperts.com rent or hired services, please contact our customer care department as soon as possible via hello@siargaoexpert.com

16) Law & Court:

Our general hiring and data base protection terms are based in the European community I-commerce laws, and are governed exclusively by Spanish laws & courts.